Management Quality Control

Dr. Kaoro Ishikawa is one of the world’s idealized leaders in quality management control. He joined Japanese union of Japanese scientists and Engineers in 1949 to research on quality, after knowing that America’s produce such as toys and cameras was cheap and defective. Ishikawa’s greatest concern was to improve quality management involving every employee from top management to the front-line staff, without relying on professions. His significant contribution to evolution of quality management when he introduced the “fishbone” diagram that emphasized on quality services to customers made him known, and this could only be achieved by quality organization first in production of quality goods and services (Dahlgaurd 2005).

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Kaoru was born on July 13th 1915 in Tokyo, and was the eldest son among the Shikawas, and in 1939, he obtained a degree in the University of Tokyo for applied chemistry. This knowledge helped him in construction, research, and design operations. He used his knowledge to construct a factory with 600 workers under him, although he later argued that experience as of minimal value. He went back to the University of Tokyo as a researcher of statistical methods in 1947. He later joined JUCE QC research and become an instructor, and a director of Chemical Society of Japan. He introduced Quality Circle concept in 1962, which was essential in quality management, and more than 50 countries applied this principle. Quality circle concept was to involve quality production of goods and services from the grass root level involving everyone in the organization, and encourage innovativeness and motivation of all employees. He also wrote two books on Quality Circles, that is, and How to Operate QC Circles Activities. He introduced “Fishbone” diagram, which would enable the user identify any problems from the grass root levels and identify the process of perfection from the bottom.

Contributions to quality management

In 1972, he became a member of Ford Motor Company of Japan and a consultant of the same company. He commenced seminars for conducting quality control, being a consultant of American Society for Quality Control and other companies too. He became the chairman of ISO Japan in 1977, and an executive member in 1981. In 1981, Dr. Shikawa published the book “What is Total Quality Control? The Japanese Way” in this book, he advocated for change in quality management and urged managers to be flexible and should insist on quality improvement.

Ishikawa expanded on quality management ideas from notable management gurus. He expanded Deming’s PDCA model and from it, he developed a six at; determining goals and targets, methods of reaching such goals, engaging anyone under the organization in education and training, implementation of work, checking efforts of work implemented and finally taking the appropriate action.

Dr. received several awards due to his restless efforts in taking quality management one-step further. In 1972, he was awarded by the American Society for Quality Eugene L. his achievements in industrial standardization earned him a Blue Ribbon Medal by the Japanese Government. In 1988, he got Walter A. Shewhart Medal. The Japanese Government awarded him in the same year for attaining second class in Order of the Sacred Treasures.


Dr. Ishikawa’s efforts and contributions to take further guarantees him as a guru in quality improvement, and his legacy remain in organizations within the business management (Ishikawa 1985). He focused his efforts on giving quality services and goods to customers. He used tools such as diagrams, charts, sampling inspections and binomial probability papers to come up with best ways in improvement of quality. His example in improving management serves as an example to all organizations, with customers’ cares and needs serving as the business priority.


Cencus, B. o. (1983). Operations Management. Chicago: United States Department of Commerce.

Dahlgaurd, J.K. (2005). Fundamentals of Total Quality Management. Denmark: Routledge publishers.

Ishikawa, K. (1985). What is Total Quality Management — the Japanese Way. Korea: Prentice-hall publishers.