Management information systems (MIS)
Organization culture in developing new management information system in an organization
The organization culture can be referred to as the personality of an organization .It is comprised of the assumptions, norms, values and artifacts of the members of an organization and their behaviors. Culture of an organization is likely to be realized by the furniture arrangements in an organization, the type of wears that are used by the members in an organization and the information system that is upheld in the organization. Corporate culture can be considered as a system. The input of the culture is based on professionals, and values on the competition of services. Culture also implicates to technologies, products, strategies and services.
Information technology has been the new source of wealth in the current trends in most of the organizations with the installation of new information system in most of the organizations; they have successfully enjoyed the competitive advantage which others have not.
With increase in the importance of economics and upcoming of new firms there is the need of having a relationship between the capability of information technology in an organization and the organization culture and also the performance of an organization is proposed based on the global firms (Zhang, Man; Tansuhaj, Patriya 2007).
Due to economic liberty in most of the countries, most of the organization shave changed their organization cultures based on the new policies, and competition, the change in the information technology as it is adopted by most of the organizations has prompted efficiency and good managerial system. Moreover cultural issues in an organization such as resistance to change to the information technology adoption has been greatly embraced by the employee unions hence a challenge to the top managers in the acquisition of new information technology systems in the organization (Tarafdar, Monideepa; Vaidya, Sanjiv, 2007)
The roles and importance of management information system security when an organization considers use of new technology
Management Information system can be defined as a system or process which provides the information necessary to manage an organization effectively. To design the security system the security manager will gather technical information about the organization strategy and on the effectiveness of different forms of security measures.
An organization can decide to use various forms of security systems in order to help them in securing their information, some of the role and importance of information system security are; information security system controls the profitability of an organization through minimizing both the indirect and indirect costs e.g. time spent in search for data loose, expense incurred when recovering security data systems, damage of organizational reputation leading to loose of customers and devaluation of the brand.
A comprehensive and reliable information security systems controls the reduction in the overall risk profile, a well developed information security system, and trust enabling the organization to continue with the business opportunities e.g. e-commercee which may be considered to be risky.
Some of the information that employees come across daily may be sensitive to the working environment hence the need for security system installation is there in order to protect sensitive information from the staffs.
The effectiveness of an organization is dependent upon the delivery of good information technology services i.e. The information system must have security system to prevent theft of organization information hence lack of balance between the organization assets and liabilities leading to the organizational failure.
In marketing the computerized order processing systems tends to capture sales orders and processes the order for further actions. There is a on processed orders hence the security system helps in general control of order processing. The information security system helps the manager to identify the organizational current security system state and later defines which kind security must be designed to help in meeting the goals of an organization.
The information security system also helps in the provision of guidelines in the analysis and in the evaluation of security systems which are considered vulnerable to be used based on the former or initially used security measures in the organization system e.g. The use of anti-viruses, firewalls, intrusion detectives etc.
Role of ethics when building customer database
Ethics refers to the that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. In the process of building a customer database there is need of both professional/business ethics and personal ethics.
In developing the databases, customer relations needs to be developed in order to identify the need and preferences of a customer and also to help in constructing satisfactory customer survey on the customer preference on goods and services. Taking care of the customer views and requirements, in an ethical manner and genuine engagement, is a plus for the company since the clients will in the hands of the company, bringing more business to the company.
The database helps in maximizing customer value thro conversion, retention and repeat sales .ethics helps in providing privacy to the customers when building a database, the collection of individual, customer behavioral information is isolated from each customer. (by Craig Huey,)
Ethics helps in upholding moral principles, the moral principles differs from one person to the other hence both the customers morality should be put in consideration. The belief and systems and theories in the organizations and the organizational philosophies are put in consideration when building a database (Jamie Walters, 2011).
The ethics also helps in examining underlying intentions of the organization, for instant if the business is following business fad or developing publicity friendly ethics statement, this helps in database construction. Ethics helps in highlighting the companies’ legends, the past practices that take s place in the organization. Every company have past events and occurrences which they like to share with the customers in order to improve in their communication systems through the installation of the new databases in the organization.
Ethics, since it is a requirement in human life, it helps in the decision making process of the required actions if it is aimless or random, the degree of ethical standards determines the goal achievement through organizational actions and goals through the application in the database. In upholding the responsibility to the customer in every action they undertake is guided by ethical standard of an organization which is supported by the databases, being the custodian of the organization’s information and data.
References
Carter McNamara, MBA, PhD. Published by Authenticity Consulting, LLC, (2000).
Adapted from the Field Guide to Leadership and Supervision. Retrieved April 23-2011 from http://managementhelp.org/org_thry/culture/culture.htm
Craig Huey, How to Build Your Customer Database Retrieved April 23, 2011 from http://www.melissadata.com/enews/articles/0806c/3.htm
ISC Technologies, Kochia, (2006). The importance of information security. Retrieved April 23-
2011 from http://www.indiastudychannel..aspx
Jamie Walters, (2011). Defining and Communicating Ethics in Your Business
Retrieved April 23, 2011 http://www.support4change.com/work/ethics/defining.html
Project Mobius, (2011).The importance of Management Information system in marketing. April 23, 2011 from http://www.projectmobius..html
Tarafdar, Monideepa; Vaidya, Sanjiv D. (2007). Information technology adoption and the role of Organizational readiness: the case of an Indian bank. http://www.highbeam.com/doc/1G1-172515489.html
Zhang, Man; Tansuhaj, Patriya, (2007). Organizational Culture, Information Technology
Capability, and Performance: The Case of BornGlobalFirms.Retrieved April 23, 2011 http://www.highbeam.com/doc/1P3-1498453621.html
